It's hard to find a mechanic that has the customer service and quality that this place does. I tried it out because of the many raving reviews, and now I see why people are such big fans of this place. I was able to get a quote through Yelp, talk to Luis about what I needed, and set up an appointment all without having to make a call. The facility itself was clean, smelled amazing, and had snacks, candy, and drinks for waiting customers. My oil change only took 45 minutes and I was out of there. While waiting, people walking by me smiled and updated me on my oil change, which I appreciated a lot. Luis was friendly and easy to talk to and really makes a huge difference in the whole experience. KLM goes above and beyond in customer service, and I will be recommending them to everybody I know in the future.